Senior Client Engagement Manager

About Medallion: At Medallion, we believe healthcare teams should focus on what truly matters - delivering exceptional patient care. That’s why we’ve built a leading provider operations platform to eliminate the administrative bottlenecks that slow healthcare organizations down. By automating licensing, credentialing, payer enrollment, and compliance monitoring, Medallion empowers healthcare operations teams to streamline their workflows, improve provider satisfaction, and accelerate revenue generation, all while ensuring superior patient outcomes. As one of the fastest-growing healthcare technology companies - ranked #3 on Inc. Magazine’s 2024 Fastest-Growing Private Companies in the Pacific Region, #5 on LinkedIn's 2024 Top US Startups, a Glassdoor Best Place to Work in 2024 & 2025, and featured on The Today Show - Medallion is revolutionizing provider network management. Our CEO, Derek Lo, has been named one of the Top 50 Healthcare Technology CEOs of 2024 by The Healthcare Technology Report. Backed by $130M in funding from world-class investors like Sequoia Capital, Google Ventures, Optum Ventures, Salesforce Ventures, Acrew Capital, Washington Harbour, and NFDG, we’re on a mission to transform healthcare at scale. About the Role: We're seeking a dynamic, strategic Senior Client Engagement Manager to serve as the primary partner between Medallion and some of our most im [... source excerpt omitted ...] tions right directly affects revenue, compliance, and patient care. You’ll partner closely with cross-functional teams to improve delivery efficiency and drive better outcomes for customers. This is a highly cross-functional role at the intersection of strategy, execution, and impact. You'll operate as the connective tissue across delivery, stakeholders, and long-term value realization - leading large-scale initiatives, aligning executive stakeholders, and delivering measurable business outcomes. The ideal candidate is comfortable running multiple programs in parallel and acting as a true strategic client partner. This role requires someone with very strong thought organization [... source excerpt omitted ...] , and manage customer escalations. This role reports to the Manager of Engagement Management and compensation for this role may land around $135,000-$170,000 depending on skills, qualifications, experience, level, market data, and geographic location. In addition to base salary, Medallion offers competitive equity and benefits as part of the total compensation package. Responsibilities: Client Relationship Management Own a portfolio of complex enterprise healthcare accounts, building trusted relationships across operational, clinical, and executive stakeholders Understand each customer's business objectives and proactively provide strategic guidance to meet their needs and expecta