Director - Change Management - Evernorth - Hybrid
AI summary of the role
This Director-level change management role leads adoption of a new adjudication platform and operating model changes within Evernorth, a division of The Cigna Group.
What you’ll do
- Lead execution of change management strategy, including stakeholder planning, impact assessments, readiness, and adoption plans.
- Manage workstreams for training, communications, sales enablement, SOP updates, and business readiness.
- Partner with leaders across business, operations, BPO, product, technology, client, sales, legal/compliance, and regulatory functions.
- Develop role-based training strategies, learning plans, and train-the-trainer materials.
What you’ll bring
- 5+ years of professional experience required.
- Demonstrated experience leading change management, transformation adoption, or large-scale implementation programs required.
- Experience designing or overseeing role-based training, train-the-trainer models, job aids, SOP updates, and user adoption support required.
- Ability to manage multiple workstreams and stakeholders in a fast-paced, matrixed environment required.
Technologies
adjudication platform · PBM workflows · claims adjudication · benefit setup · client configuration · SOP · train-the-trainer · knowledge management
About The Cigna Group
Global health company combining Cigna Healthcare insurance with Evernorth pharmacy/PBM, specialty pharmacy, care delivery, and benefits solutions for employers, health plans, governments, and individuals.
Public · 5000+ people
Source and classification
Deployment strategy · Evidence for this classification:
The Director, Change Management will support the strategy and lead execution needed to prepare the business, clients, sales partners, operational teams, and key stakeholders for successful adoption of the new adjudication platform and related operating model changes. This leader will manage key change management activities across training, communications, sales enablement, SOP and job aid updates, stakeholder engagement, change impact assessments, readiness planning, and adoption measurement. The role requires strong cross-functional leadership, operational expertise, disciplined execution, and the ability to translate complex transformation impacts into clear, actionable guidance for impacted teams. Core Responsibilities Lead execution of the change management approach including change strategy support, stakeholder planning, change impact assessments, readiness activities, adoption
More from the job description
The Director, Change Management will support the strategy and lead execution needed to prepare the business, clients, sales partners, operational teams, and key stakeholders for successful adoption of the new adjudication platform and related operating model changes. This leader will manage key change management activities across training, communications, sales enablement, SOP and job aid updates, stakeholder engagement, change impact assessments, readiness planning, and adoption measurement. The role requires strong cross-functional leadership, operational expertise, disciplined execution, and the ability to translate complex transformation impacts into clear, actionable guidance for impacted teams. Core Responsibilities Lead execution of the change management approach including change strategy support, stakeholder planning, change impact assessments, readiness activities, adoption plans, and business engagement. Manage priorities, timelines, and operating rhythms for training, communications, sales enablement, SOP updates, and business readiness workstreams. Partner with leaders and stakeholders across business, operations, BPO, product, technology, client teams, sales, legal/compliance, regulatory, and service functions to align on change impacts, stakeholder needs, risks, dependencies, and adoption plans. Coordinate development of role-based training strategies, learni [... source excerpt omitted ...] ops, and change narratives that clearly explain what is changing, why it matters, and how teams will be supported. Support sales enablement readiness by partnering with sales and client-facing teams to create client-facing messaging, positioning support, objection handling, briefing materials, and enablement content for account teams. Ensure SOPs, job aids, playbooks, support procedures, knowledge articles, and operating model documentation are updated, practical, and aligned to future-state processes. Track change readiness, training completion, engagement feedback, adoption risks, stakeholder sentiment, open decisions, and action follow-up; escalate blockers with clear rec [... source excerpt omitted ...] endations. Partner with implementation and product teams to align change activities with migration waves, go-live timing, stabilization needs, and operational support plans. Key Qualifications and Skills High School Diploma or GED required. Bachelor's degree preferred. 5+ years of professional experience required. Demonstrated experience supporting or leading change management, transformation adoption, training, communications, sales enablement, business readiness, operational readiness, or large-scale implementation programs required. Proven ability to lead workstreams, influence cross-functional partners, coach team members, and create accountability, clarity, and collaboratio
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