Senior Implementation Manager

At Signifyd, we help merchants confidently grow their businesses by building trusted relationships with their customers. Our advanced technology, combined with a team genuinely invested in our clients’ success, creates frictionless shopping experiences, approving more good orders, protecting revenue, and keeping customers happy. Trusted by thousands of leading merchants across more than 100 countries, we securely process billions of transactions each year. Our people are the heart of everything we do, driving our mission forward with commitment, empathy, and creativity. Join us on our mission to empower confident, fraud-free commerce by helping online retailers provide superior customer experiences and eliminate fraud. Learn about our company values here! Department: Solutions Design and Delivery As a Sr. Implementation Manager within the Solutions Design & Delivery team, you own the complete technical relationship for our Enterprise and Strategic merchants from technical win through go-live. You pick up the technical relationship the Solutions Architect built during pre-sales and carry it forward, becoming the merchant's primary technical point of contact for the full integration. While your work is predominantly post-sale, you may support pre-sales technical validation on select deals when needed. You will work cross-functionally across Risk, Product, Sales, and Customer S [... source excerpt omitted ...] sure timely integrations that also result in a positive merchant experience, and you will build strong working relationships within the merchant's platform and engineering teams. Responsibilities Technical Ownership & Delivery Validate the technical design and data requirements defined during pre-sales, partnering with the Solutions Architect to make sure nothing gets lost in the handoff from what was proposed to what gets built. Own finalization of a technical design that both the merchant and Signifyd agree on, resolving any open questions or gaps before implementation work begins. Lead the merchant's technical team or SI through design, development, and testing, no matter the [... source excerpt omitted ...] solution to internal stakeholders and merchants alike. Work cross-functionally to keep improving the onboarding experience, partnering with Risk, Product, Engineering, Sales, and Customer Success. Treat Risk as an internal client: deliver the outcomes the merchant expects while giving Data Science the planning and data they need to hit those expectations. Spot when a new, novel, or edge-case merchant need is really an opportunity to extend a feature or API integration, and treat it as a growth lever, not a one-off fix. Team & Process Impact Understand Signifyd's implementation methodology well enough to build on it, not just follow it. Improve it, streamline it, and help ins