AI Automation Engineer
AI summary of the role
Proofpoint seeks an AI Automation Engineer to design, build, and evolve AI-driven chat assistants, workflow automations, and agentic applications for post-sales revenue teams (Customer Success, Renewals, TAM, Managed Services).
What you’ll do
- Evolve role-based AI chat assistants for CSM, Renewals, and other personas using advanced prompt engineering.
- Design and build AI-driven workflow automations with enterprise orchestration platforms (e.g., Amazon Quick Automate, UnifyApps).
- Optimize AI system performance, modularize workflows into agent building blocks, and determine prompt vs. code logic.
- Integrate AI capabilities with the CS tech stack including Salesforce, Gainsight/Totango, Clari, Gong, Pendo, Snowflake/Redshift, AWS, and Power BI.
What you’ll bring
- 8+ years professional experience with at least 2+ years focused on AI technologies.
- Proven experience building AI applications with demonstrated results.
- Strong command of advanced prompt engineering and experience architecting multi-agent systems.
- Working knowledge of Python and hands-on experience with enterprise orchestration platforms and LLM platforms (Anthropic, OpenAI, Amazon Bedrock).
Technologies
Amazon Quick Automate · UnifyApps · Anthropic · OpenAI · Amazon Bedrock · Python · Salesforce · Gainsight · Totango · Clari · Gong · Pendo
About Proofpoint
Protects enterprise email, collaboration, data, and AI-agent workflows with human-centric threat protection, DLP, compliance archiving, and security-awareness platforms.
Acquired · 5000+ people
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