Operations Engineer (Starlink Growth)
AI summary of the role
This Operations Engineer role on the Starlink Growth Business Operations team drives customer retention and product improvements through data analysis, cross-functional prioritization, and implementation.
What you’ll do
- Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation
- Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve
- Develop, operationalize, and action on predictive models for customer retention issues and opportunities
- Design and execute A/B tests to validate engagement and customer retention improvements
What you’ll bring
- Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field
- 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital
- 1+ years of experience in Python, SQL, programming, or industrial project management
- Must be a U.S. citizen, permanent resident, refugee, or asylee (ITAR requirement)
Technologies
Python · SQL · R · Tableau · Power BI · Power Query · Looker · Excel · A/B testing · predictive modeling
About SpaceX
Builds reusable launch systems, spacecraft, and the Starlink satellite network to lower the cost of access to space while turning orbital infrastructure into a mass-market connectivity business.
Private Late
Source and classification
Customer adoption & accounts · Evidence for this classification:
daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers. RESPONSIBILITIES: Lead initiatives to improve Starlink customer experience and products through technical analysis, cross-functional prioritization, and implementation Identify engineering and product defects in Starlink user experience; drive operational improvements to resolve Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and
More from the job description
SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars. OPERATIONS ENGINEER (STARLINK GROWTH) One of the most ambitious missions that SpaceX has undertaken to date, Starlink is leveraging our experience in building rockets and spacecraft to deploy the world's most advanced broadband internet system and largest satellite constellation to provide fast, reliable internet to millions of users worldwide, connect humanity, and fund Mars colonization. Starlink’s Growth Business Operations team combines traditional planning and analysis with broader business decision-making and strategy, directly supporting SpaceX’s leadership. Growth Business Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations. Starlink Growth Business Operations is lean and dynamic, comprised of three subgroups: S&OP (Sales & Operations Planning), Customer Retention, and Analytics. We encourage rotation across subgroups for high performers. RESPONSIBILITIES: Lead initiatives to improve [... source excerpt omitted ...] gineering and product defects in Starlink user experience; drive operational improvements to resolve Use end-user metrics to uncover drivers of key performance indicators such as customer lifetime value; drive improvements globally and across all hardware and services Develop, operationalize, and action on predictive models, identifying customer retention issues and opportunities as well as scoping and implementing changes (e.g., customer outreach campaigns and treatment, automation) Collaborate across departments (e.g., engineering, customer support, finance, legal, supply chain) to ensure data integrity and accurate reporting Design and execute A/B tests to validate engagem [... source excerpt omitted ...] on performance, risks, and opportunities using quantitative and qualitative data Document and train on customer retention dashboards and tools; assist with troubleshooting BASIC QUALIFICATIONS: Bachelor’s degree in engineering, mathematics, computer science, data science, physics, or other quantitative field 1+ years of experience in engineering, manufacturing, product management, operations, consulting, entrepreneurship, or venture capital 1+ years of experience in Python, SQL, programming, or industrial project management PREFERRED SKILLS AND EXPERIENCE: Evidence of exceptional ability, especially within an ambiguous environment Quantitative dual degree in engineering field a
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