Manager, Technical Account Management
AI summary of the role
Lead and scale a team of Technical Architects serving Hightouch's largest Fortune 5000 customers on the West Coast.
What you’ll do
- Build, hire, and develop a high-performing team of Technical Architects focused on largest Enterprise customers
- Drive retention and expansion strategies for largest Enterprise customers in partnership with Sales leadership
- Maintain deep technical knowledge of Hightouch's platform and lead complex technical escalations
- Establish technical best practices and standards for customer implementations
What you’ll bring
- 3-5 years of people management experience leading technical customer-facing teams
- 8-10 years of experience in client-facing and/or technology-focused roles
- Deep understanding of enterprise software implementations, APIs, databases, and data integration systems
- Proven ability to manage complex technical projects with multiple stakeholders
Technologies
APIs · databases · data integration · data warehouses · ETL/ELT · Customer Data Platforms · marketing technology · data activation
About Hightouch
Hightouch lets enterprise marketers use warehouse-native data and AI agents to build audiences, personalize campaigns, and run lifecycle and advertising workflows without copying customer data.
Series C
Source and classification
Deployment team leadership · Evidence for this classification:
and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About The Role In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that oversees the entire customer journey from kick-off to onboarding to continued success and expansion. In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and
More from the job description
About Hightouch Hightouch is an Agentic Marketing Platform powered by the industry-leading Composable CDP. With complete brand context, customer data, and performance history in one place, every marketer finally has the power to build and ship end-to-end campaigns themselves. Teams move faster, stay on brand, and get AI marketing that actually works. Founded in 2019 and headquartered in San Francisco, Hightouch enables marketing teams to analyze performance, brainstorm ideas, and generate creative at a speed and quality that wasn't previously possible. Named a Leader in the 2026 Gartner® Magic Quadrant™ for Customer Data Platforms, Hightouch is trusted by leading enterprises like Domino's, Spotify, Aritzia, Cars.com, Ramp, and PetSmart. At Hightouch, our mission is to help our customers leverage data and AI to grow their businesses. The team is ambitious, impact-driven, efficient — and we believe humility, kindness, and compassion are essential to our success. If you're energized by velocity, obsessed with raising the bar, and want to build alongside people who care deeply about each other and our customers, we'd love to meet you. About The Role In this role you will lead a team of Technical Architects who serve as the bridge between Hightouch and our largest Fortune 5000 customers. You will be responsible for building, developing, and scaling a world-class team that over [... source excerpt omitted ...] er journey from kick-off to onboarding to continued success and expansion. In this role, you will combine people leadership with deep technical expertise to ensure our Enterprise customers maximize their value from the Hightouch platform. You'll be responsible for developing your team's technical capabilities, establishing best practices for customer engagement, and driving strategic initiatives that increase customer retention and expansion across our largest accounts. As a hands-on leader, you will maintain involvement in complex technical escalations while empowering your team to deliver exceptional customer experiences. You'll collaborate closely with Sales leadership to de [... source excerpt omitted ...] ive product innovation. What You'll Do People Leadership & Development Build, hire, and develop a high-performing team of Technical Architects focused on our largest Enterprise customers Provide mentorship, coaching, and career development opportunities for team members Establish team goals, performance metrics, and accountability structures that drive customer success outcomes Foster a culture of continuous learning and technical excellence within the team Strategic Customer Success Drive retention and expansion strategies for our largest Enterprise customers in partnership with Sales leadership Develop and implement scalable processes for customer onboarding, success p
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