Customer Project Manager - Manufacturing Automation
AI summary of the role
Formic is seeking a Customer Operations Project Manager to own the customer relationship from pre-deployment through long-term engagement, ensuring seamless onboarding and sustained value realization for manufacturing automation deployments.
What you’ll do
- Own the customer relationship from pre-deployment through long-term engagement
- Serve as the primary point of contact for customer communication and non-technical coordination
- Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively
- Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution
What you’ll bring
- 3–7+ years of experience in customer success, account management, client services, or customer-facing program management
- Proven ability to manage complex customer relationships and drive outcomes through cross-functional coordination
- Strong operational discipline, follow-through, and ability to manage multiple priorities simultaneously
- Excellent written and verbal communication skills with confidence in customer-facing conversations
Technologies
Salesforce · CRM · ticketing systems · project tracking platforms · robotics · industrial automation
Source and classification
Customer adoption & accounts · Evidence for this classification:
era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Operations serves as the connective tissue between customers and internal teams, ensuring expectations are clear, communication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience
More from the job description
Who we are: Formic is on a mission to reshape American manufacturing by making automation accessible to every factory. As labor constraints rise, costs increase, and global competition intensifies, automation is no longer optional for manufacturers that want to stay competitive. We deliver automation through a Robotics-as-a-Service model that combines industrial robotics, proprietary software, and full-service support into a single, integrated solution. By removing the traditional barriers of cost, complexity, and risk, we enable manufacturers to deploy automation quickly and realize measurable gains in throughput, safety, and operational efficiency without large upfront capital investment. Backed by leading investors including Lux Capital, Initialized Capital, Blackhorn Ventures, and Mitsubishi HC Capital North America, Formic is scaling rapidly and building the foundation for a new era of high-performance, Made in America production. About the Go-To-Market Team The Go-To-Market Team is responsible for ensuring customers realize measurable value from the automation we deploy. From pre-deployment coordination through onboarding and long-term engagement, the team drives adoption, strengthens relationships, and ensures customers achieve meaningful operational outcomes. Customer Operations serves as the connective tissue between customers and internal teams, ensuring expecta [... source excerpt omitted ...] unication is proactive, and execution is coordinated. The team also captures customer feedback and insights to continuously improve the product, delivery experience, and long-term customer outcomes. About the role: As a Customer Operations Project Manager, you will own the customer relationship from pre-deployment through long-term engagement, ensuring a seamless experience and sustained value realization. You will serve as the central point of contact for customer coordination, orchestrating internal teams, documentation, and communication to ensure onboarding and ongoing engagement are proactive, clear, and consistent. Success in this role requires strong operational discipl [... source excerpt omitted ...] nd a customer-advocacy mindset that surfaces feedback internally, improves the customer experience, and identifies opportunities to expand customer impact over time. In this role you will: Own the customer relationship from pre-deployment through long-term engagement Serve as the primary point of contact for customer communication and non-technical coordination Drive successful onboarding by ensuring timelines, documentation, and internal handoffs are executed effectively Partner cross-functionally with Sales, Fleet Operations, and Engineering to align customer expectations and delivery execution Monitor customer health, engagement, and risk signals and take proactive actio
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