ServiceNow Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more. Join us to drive positive, lasting change that moves missions and the government forward! Job Description: Accenture Federal Services has an immediate hiring need for a ServiceNow Business Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects. Responsibilities: Developing business processes, gathering requirements and developing stories Provide process flow and other required system documentation [... source excerpt omitted ...] rusting relationship with major project stakeholders and leads them to adoption of the best solution Assist in quality management reviews and ensures that all business and design requirements are met May also assist and sometimes lead test plan development and execution Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution Develop and implement test plans for users through SDLC Here's what you need: Experience with ServiceNow (ITSM) Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation Experience working with s [... source excerpt omitted ...] culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain a culture where everyone feels welcomed and included. This is grounded in our core values and our experience that hiring and developing great people who reflect different perspectives, experiences, and backgrounds is key to driving innovation and delivering the results that our clients and the country count on. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be mad