> AI agents: this is one page of Nextmove’s FDE site, in Markdown. Nextmove is a job board and free career service for forward deployed engineers (FDEs). Each posting is classified from its text, not its title: the kind of work, how much of it is production code, pre-sales weight, time at customer sites, travel, remote arrangement, level and posted base pay. The site also publishes the aggregates: median pay by level, metro, company and kind of work, and which companies started hiring FDEs each week. Every page under https://nextmove.md/fde is served this way; the index of pages is https://nextmove.md/llms.txt.

# SaaS Solutions Architect (Post Sales Implementation)

Canonical URL: https://nextmove.md/fde/jobs/f688bafbecde2b34

Zingtree posts a FDE role to integrate and configure the product in US with no pay posted. Own end-to-end implementation of conversational AI and intelligent support workflows for enterprise SaaS customers, from requirements gathering and integrations through testing, launch, and handoff. Read from the employer’s posting on November 8, 2026.

- [Zingtree](https://nextmove.md/fde/companies/zingtree)

Posted Jun 4, 2025 by Zingtree · open on Lever as of Nov 8, 2026

Pay not posted US Remote Full-time

Own end-to-end implementation of conversational AI and intelligent support workflows for enterprise SaaS customers, from requirements gathering and integrations through testing, launch, and handoff.

- [See roles that fit me](https://nextmove.md/sign-up?from=%2Ffde%2Fjobs%2Ff688bafbecde2b34&placement=top)
- [View posting at Zingtree](https://jobs.lever.co/zingtree/29d39e64-fc4d-45e5-9852-4ee61b93cbdf/apply)

Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so.

## At a glance

### Posted base pay

Not posted

Senior FDE postings, 1,864 postings: the middle 50% of posted pay is $160K to $220K, median $190K.

### The work

Integrates and configures it

Balance **Mostly building**

Project stages

1. Pre-sales (not covered)
2. Proof of concept (not covered)
3. Implementation
4. Operations

- **Coding**: Configuration only

- **Builds for**: External customers

- **Level**: Senior

- **Role**: Individual contributor

### What they ask for

Experience

- **4+ years** Solutions architecture, customer engineering, or technical project implementation
- **2+ years** Enterprise B2B SaaS

Background

- **Solutions and customer engineering**
- **Implementation and data engineering**

### Do you meet what the posting states?

The posting asks for 2+ years. How many do you have?

The posting reads as a senior role. What level are you at now?

The work is remote from the US. Can you work from the US?

Which of these have you used in production?

Answer each one. Nothing is saved or sent.

[What postings ask for, by background →](https://nextmove.md/fde/paths)

## Conditions

- **Location**: US

- **Work arrangement**: Remote

- **Remote work restrictions**: Applicants must be based on the U.S. East Coast or in the United Kingdom.

- **Employment type**: Full-time

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## The job description from Zingtree

Posted by Zingtree on Jun 4, 2025

### About Zingtree

Zingtree helps high-stakes customer support teams deliver **fast, consistent, and compliant answers—every time**. Our **AI Automation platform** enables support-agents and end-consumers to follow complex procedures with ease, resolve issues faster, and ensure customers get the right outcomes in moments that matter. Zingtree helps leading customer support organizations transform self-service, streamline support agent workflows, and deliver exceptional customer experiences.

Zingtree is trusted by over 500 customers including **industry leaders like Corpay, Experian, Optum / UnitedHealth Group, Allianz, SharkNinja, Sony, and Groupon** to power intelligent automation across **finance, healthcare, insurance, consumer services / products, and tech**. These organizations rely on Zingtree to reduce handle times, increase FCR, improve CSAT, and stay compliant — all without overloading IT. As demand for governed AI and guided CX grows, we’re scaling our team to help more enterprises take control of their most complex support workflows.

We are seeking a **SaaS Solutions Architect** with strong project management capabilities and a passion for building conversational AI workflows. This is a hands-on, individual contributor role ideal for someone who excels at guiding clients through the technical implementation of intelligent support solutions. In this role, you’ll own the end-to-end deployment process—from systems integration to the design, build, and launch of conversational AI workflows tailored to each customer’s needs. You’ll work closely with both client stakeholders and internal teams to deliver seamless automation, configure advanced integrations, manage timelines, and ensure a successful go-live. **This position requires a unique blend of technical expertise, AI workflow design experience, and a customer-first mindset to drive real impact for support organizations.**

The role reports into the COO and in order to best support our UK clients, we're only accepting applicants based on the East Coast of the U.S. or in the United Kingdom.

### What You'll Do

- **Solution Design & Customization**: Design, demo and build tailored AI-driven and conversational workflows that align with customer support objectives. Leverage decision trees and natural language interfaces to streamline complex support interactions.
- **Technical Configuration & Integration**: Collaborate with client IT teams to configure and integrate Zingtree with CRMs, APIs, and third-party platforms—ensuring reliable data exchange and conversational AI compatibility.
- **Client Onboarding & Planning**: Lead onboarding sessions to gather business requirements, understand customer support processes, and define project goals, with a focus on identifying opportunities for conversational automation.
- **Stakeholder Collaboration**: Act as the primary technical point of contact for clients throughout the project lifecycle, providing regular updates and managing expectations. Operate as the technical liaison to translate requirements between client business and IT resources, as well internally with team members
- **Risk & Issue Management:** Identify and mitigate project risks; resolve technical and process-related issues to prevent project delays.
- **Testing & Validation**: Guide UAT (User Acceptance Testing) with clients, ensuring conversational workflows and integrations meet functional and experience goals.
- **Training & Enablement**: Participate in platform and user training sessions to ensure customers are equipped to build and maintain AI-enabled conversational flows, workflows, and reporting.
- **Go-Live & Post-Implementation Support**: Ensure successful go-live execution and provide a seamless transition to Customer Success and Support for ongoing enhancements and support.
- **Project Management**: Coordinate and collaborate on multiple SaaS implementation projects concurrently - balancing technical execution, AI workflow development, and client alignment within defined timelines and scopes.

### Who You Are

- **Work Experience:** 4+ years in a solutions architect, customer engineering, technical project implementation roles, with at least 2+ years in enterprise B2B SaaS, preferably in customer support or contact center solutions, and with start-up experience.
- **Conversational AI & Technical Expertise:** Proven hands-on experience with automation technologies and integration architectures, including APIs, authentication protocols, middleware, web services, and messaging patterns. Proficiency in technologies enabling conversational AI—such as large language models (LLMs), prompt engineering, AI-led agentic workflows, and real-time decisioning. Strong front-end skills (JavaScript, CSS, JSON) and familiarity with ETL/data transformation. Experience integrating with CRMs (especially Salesforce and Zendesk) is a significant plus.
- **Business Acumen: **Specializes in digesting complex business requirements and designing comprehensive and integrated workflow solutions that are flexible and adaptable to the client's needs.
- **Analytical Mindset:** Proficient in troubleshooting technical challenges and collaborating with cross-functional teams to find solutions. Ability to quickly understand operational processes and identify areas the technology can condense and/or optimize the processes.
- **Client-Facing Expertise:** Exceptional communication and interpersonal skills; experience interfacing with customers to manage expectations, resolve issues, and ensure project success. Ability to clearly articulate technical topics to a non-technical audience, including experience working with executives.

### What We Offer

- Competitive Compensation with performance-based incentives
- Health, Dental, and Vision Benefits (100% covered for employees)
- Equity Stock Options
- 401(k) Retirement Plan
- Paid Parental Leave
- Unlimited PTO
- Flexible Remote Work Environment
- $500 Home Office Stipend + Monthly Internet/Phone reimbursement
- Co-Working Reimbursement up to $200/month

### Our Core Values

- Lead with Action – We move fast with purpose
- People Really Matter – We win as a team and support each other fully
- Ownership Leads to Results – We take responsibility and deliver
- Expertise Creates Value – We build and apply knowledge
- Transparency Builds Trust – We communicate clearly, directly, and with care.

As Zingers, we operate with a mindset that blends urgency, intelligence, and humanity.

### Zingtree Mission

Empowering teams to resolve complex customer issues with confidence, clarity, and control. We believe the future of customer experience belongs to those who can orchestrate outcomes—not just automate tasks.

### Zingtree Vision

Creating a world where every customer interaction is accurate, compliant, and effortlessly scalable.

#LI-Remote

#LI-EG1

[View posting at Zingtree](https://jobs.lever.co/zingtree/29d39e64-fc4d-45e5-9852-4ee61b93cbdf/apply)

## About Zingtree

Zingtree helps enterprise support teams automate customer self-service and guide agents through complex, policy-sensitive interactions.

Series A

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