> AI agents: this is one page of Nextmove’s FDE site, in Markdown. Nextmove is a job board and free career service for forward deployed engineers (FDEs). Each posting is classified from its text, not its title: the kind of work, how much of it is production code, pre-sales weight, time at customer sites, travel, remote arrangement, level and posted base pay. The site also publishes the aggregates: median pay by level, metro, company and kind of work, and which companies started hiring FDEs each week. Every page under https://nextmove.md/fde is served this way; the index of pages is https://nextmove.md/llms.txt. # Staff Software Engineer-Voice Connectivity Canonical URL: https://nextmove.md/fde/jobs/d190e9541ee470eb ServiceNow posts a staff FDE role to build what the customer runs in Santa Clara, CA, at $166,500–$291,400 base, level with the staff+ FDE median of $225,000 across 388 postings with pay. Staff Software Engineer responsible for designing, deploying, and operating the connectivity layer linking customer telephony and CCaaS environments with ServiceNow Voice/CTI and Native Voice Controls. Read from the employer’s posting on November 6, 2026. - [ServiceNow](https://nextmove.md/fde/companies/servicenow) First seen Oct 14, 2026 · open on SmartRecruiters as of Nov 6, 2026 **$166,500–$291,400** *annualized* + equity Santa Clara, CA Full-time Staff Software Engineer responsible for designing, deploying, and operating the connectivity layer linking customer telephony and CCaaS environments with ServiceNow Voice/CTI and Native Voice Controls. - [See roles that fit me](https://nextmove.md/sign-up?from=%2Ffde%2Fjobs%2Fd190e9541ee470eb&placement=top) - [View posting at ServiceNow](https://jobs.smartrecruiters.com/ServiceNow/744000155615739) Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so. ## At a glance ### Posted base pay $167K–$291K Level with the median Midpoint $229K · median $225K This job $167K to $291K. Staff+ FDE postings, 388 postings: the middle 50% of posted pay is $197K to $262K, median $225K. ### The work Builds what the customer runs Balance **Mostly building** Project stages 1. Pre-sales (not covered) 2. Proof of concept (not covered) 3. Implementation 4. Operations - **Coding**: Writes production code - **Builds for**: External customers - **Level**: Staff+ - **Role**: Technical lead ### What they ask for Experience - **8+ years** software engineering - **2+ years** deploying contemporary AI solutions at customers *Preferred* Background - **Software engineering** ### Do you meet what the posting states? The posting asks for 8+ years. How many do you have? The posting reads as a staff-level role. What level are you at now? The job is in Santa Clara, CA. Could you work there? Which of these have you used in production? Answer each one. Nothing is saved or sent. [What postings ask for, by background →](https://nextmove.md/fde/paths) ## Conditions - **Location**: Santa Clara, CA - **Employment type**: Full-time - **Pay**: ## More like this [Cloudflare](https://nextmove.md/fde/companies/cloudflare) ### [Senior Forward Deployed Engineer](https://nextmove.md/fde/jobs/5cc16d430c21aeef) San Francisco, CA Hybrid 2mo ago $194,000–$266,000 [Luminai](https://nextmove.md/fde/companies/luminai) ### [Forward Deployed Engineer, Team Lead](https://nextmove.md/fde/jobs/f54c517d3cf04a24) San Francisco, CA · New York, NY Hybrid 2mo ago $190,000–$270,000 [6sense](https://nextmove.md/fde/companies/6sense) ### [Staff Data Scientist, Forward Deployed](https://nextmove.md/fde/jobs/858a50fe32ba1077) San Francisco, CA Remote 11d ago $194,736.75–$265,613.9 - [Other jobs at ServiceNow (11)](https://nextmove.md/fde/companies/servicenow) ## What you’ll do - Design and operate SIP, signaling, media, and event integrations for ServiceNow Voice. - Integrate customer environments across CCaaS providers, carriers, CTI/PBX systems, and media gateways. - Ensure call setup reliability, failover, graceful degradation, and observability in production. - Work directly in customer telephony and contact-center environments to deploy and troubleshoot integrations. ## What you’ll bring - 8+ years of production software engineering experience, including several years in telephony, CTI, or real-time communications. - Hands-on experience shipping production integrations across multiple CCaaS providers using SIP, WebSocket or streaming media APIs, and real-time audio interfaces. - Practical knowledge of SIP, RTP/SRTP, WebRTC, codecs, media gateways, latency, jitter, and packet loss. - Demonstrated Staff-level technical leadership, including architecture, mentoring, and cross-team integration decisions. ## About ServiceNow Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations. Public · 5000+ people [View posting at ServiceNow](https://jobs.smartrecruiters.com/ServiceNow/744000155615739) ## Similar jobs [Distyl AI](https://nextmove.md/fde/companies/distyl-ai) ### [Infrastructure Engineer, Customer Delivery](https://nextmove.md/fde/jobs/520c15eff228e659) San Francisco, CA · New York, NY Hybrid 3w ago $200,000–$250,000 [Zipline](https://nextmove.md/fde/companies/zipline) ### [Staff Software Engineer – Integrations Platform](https://nextmove.md/fde/jobs/707396a854796719) South San Francisco, CA 4w ago $180,000–$270,000 [Meta](https://nextmove.md/fde/companies/meta) ### [Forward Deployed Engineer, Enterprise AI](https://nextmove.md/fde/jobs/1b56b79b36aa36a5) Menlo Park, CA · Seattle, WA · +2 more 2w ago $183,997–$257,000 [Amazon (incl AWS)](https://nextmove.md/fde/companies/amazon-incl-aws) ### [Sr Forward Deployed Engineer, Forward Deployment Engineering](https://nextmove.md/fde/jobs/5b9357990c31169e) East Palo Alto, CA · Boston, MA · +3 more 2w ago $168,100–$261,500 [Accordion](https://nextmove.md/fde/companies/accordion) ### [Staff Software Engineer](https://nextmove.md/fde/jobs/d3541d229218a784) Boston, MA · Charlotte, NC · +4 more Hybrid 1mo ago $200,000–$290,000 - [Compare staff+ FDE salary ranges](https://nextmove.md/fde/salary/staff) - [Similar jobs in SF Bay Area](https://nextmove.md/fde/jobs?region=sf-bay-area) - [Similar jobs that build what the customer runs](https://nextmove.md/fde/jobs?role=builds-for-customers) Hiring at ServiceNow and want this page changed or removed? 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