> AI agents: this is one page of Nextmove’s FDE site, in Markdown. Nextmove is a job board and free career service for forward deployed engineers (FDEs). Each posting is classified from its text, not its title: the kind of work, how much of it is production code, pre-sales weight, time at customer sites, travel, remote arrangement, level and posted base pay. The site also publishes the aggregates: median pay by level, metro, company and kind of work, and which companies started hiring FDEs each week. Every page under https://nextmove.md/fde is served this way; the index of pages is https://nextmove.md/llms.txt. # Automation Engineer Canonical URL: https://nextmove.md/fde/jobs/98b34313aca32128 Serval posts a FDE role to integrate and configure the product in San Francisco, CA, at $105,000–$170,000 base, below the mid-level FDE median of $149,000 across 106 postings with pay. Build and deploy AI agents and end-to-end workflow automations directly in customer instances, integrating with enterprise systems and working across IT, HR, Finance, and Legal. Read from the employer’s posting on November 8, 2026. - [Serval](https://nextmove.md/fde/companies/serval) First seen Aug 7, 2026 · open on Ashby as of Nov 8, 2026 **$105,000–$170,000** + equity San Francisco, CA On-site Full-time Build and deploy AI agents and end-to-end workflow automations directly in customer instances, integrating with enterprise systems and working across IT, HR, Finance, and Legal. - [See roles that fit me](https://nextmove.md/sign-up?from=%2Ffde%2Fjobs%2F98b34313aca32128&placement=top) - [View posting at Serval](https://jobs.ashbyhq.com/Serval/9e19f3dd-d287-4e42-a471-fce44550f87d/application) Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so. ## At a glance ### Posted base pay $105K–$170K Below the median Midpoint $138K · median $149K This job $105K to $170K. Mid-level FDE postings, 106 postings: the middle 50% of posted pay is $123K to $162K, median $149K. ### The work Integrates and configures it Balance **Mostly building** Project stages 1. Pre-sales (not covered) 2. Proof of concept (not covered) 3. Implementation 4. Operations (not covered) - **Coding**: Configuration only - **Builds for**: External customers - **Level**: Mid - **Role**: Individual contributor ### What they ask for Experience - **2+ years** Relevant role experience (IT or service operations, professional services, solutions engineering, business systems, or technical support); an alternate path is recent graduation with at least one related internship Background - **Solutions and customer engineering** ### Do you meet what the posting states? The posting asks for 2+ years. How many do you have? The posting reads as a mid-level role. What level are you at now? The job is in San Francisco, CA. Could you work there? Which of these have you used in production? Answer each one. Nothing is saved or sent. [What postings ask for, by background →](https://nextmove.md/fde/paths) ## Conditions - **Location**: San Francisco, CA - **Work arrangement**: On-site - **Employment type**: Full-time - **Pay**: ## More like this [AssemblyAI](https://nextmove.md/fde/companies/assemblyai) ### [Forward Deployed Engineer, Triage](https://nextmove.md/fde/jobs/035e0d59cf07de8c) San Francisco, CA Hybrid 2w ago $115,000–$135,000 [Sight Machine](https://nextmove.md/fde/companies/sight-machine) ### [Forward Deployed Engineer](https://nextmove.md/fde/jobs/6fccfe73bcb865c3) San Francisco, CA Hybrid 4w ago $140,000–$175,000 [PwC (US)](https://nextmove.md/fde/companies/pwc-us) ### [Forward Deployed Software Engineer-Palantir Foundry-Manager](https://nextmove.md/fde/jobs/5c609381e348c6d6) Chicago, IL · Raleigh, NC · +57 more Hybrid 2w ago $99,000–$232,000 - [Other jobs at Serval (4)](https://nextmove.md/fde/companies/serval) ## The job description from Serval ### Who We Are Serval is the AI-native enterprise service management platform that automates the work legacy IT service management tools only track. Our AI agents build the automations that power employee support, then resolve requests against them instantly—helping teams across IT, HR, finance, legal, and beyond automate work within one governed platform. Companies including Fox, Live Nation, Notion, Ramp, and Lucid Motors run on Serval. Headquartered in San Francisco, we’ve raised $277 million from investors including Sequoia Capital, Redpoint Ventures, First Round, General Catalyst, and Elad Gil, most recently a $150 million Series C at a $3 billion valuation. We’re building a team that moves quickly, takes ownership, and wants to make a meaningful impact on how the world’s largest organizations work. Come help us build what’s next for enterprise service management. ### Role Overview With Serval, an automation that used to take a SOW and a quarter now takes a sentence and an afternoon. That one change is why Automation Engineering is becoming the operating model for enterprise services, and why service teams stop being a bottleneck and start being an advantage. As an Automation Engineer, you build Serval's agents directly into the customer's instance, and the tickets stop arriving: onboarding, access requests, approvals, the long tail that clogs a service desk. You'll push Serval past its current limits into new use cases, dogfood unreleased features, bring field ideas back to our product team, and act as a practitioner evangelist for both Serval and Automation Engineering. This is a title we are coining. Nobody has ten years of it yet, so what you build becomes the standard for everyone after you. ### What You’ll Do - **Build in the platform:** design and build automations and AI agents inside customers' Serval instances, from onboarding and access requests to the long tail that clogs a service desk. - **Wire up the stack:** integrate Serval with customer systems (Okta, Google Workspace, Slack, Jira, ServiceNow, Workday) so automations complete end to end. - **Run working sessions:** embed with IT, HR, Finance, and Legal teams, pull the real process out of them, and turn it into something buildable the same day. - **Enable customer builders:** turn what you build into reusable patterns and teach customers' own teams to extend them, so adoption compounds after you leave. - **Partner with Deployment:** work alongside Deployment Strategists to hit the milestones a customer signed up for, and surface risk early when a use case is going sideways. ### What You’ll Need - Degree in Computer Science or a related field, or equivalent hands-on experience. - 2+ years in a relevant role (IT or service operations, professional services, solutions engineering, business systems, technical support) **OR** recent graduate with at least one internship in a related area. - Working knowledge of APIs and REST, JSON, and IAM concepts including SSO, SCIM, and provisioning. - Strong communication skills, with the ability to run a working session, challenge a requirement, and translate technical tradeoffs for non-technical stakeholders. - Ability to learn unfamiliar software quickly and work independently across several customer accounts. ### Nice to Have - Experience in an early-stage startup environment. - Hands-on time administering or migrating an ITSM platform (ServiceNow, Jira Service Management, Freshservice, Zendesk). - Familiarity with IT, security, service management, or workflow automation. ### What We Offer - **Impact**: Be a key player in shaping the success of our product and company. - **Growth**: Build a fundamentally new AI product offering with the support of our experienced team and investors. Grow rapidly with the company. - **Culture**: Join a culture that values innovation, ownership, accountability, and fun. [View posting at Serval](https://jobs.ashbyhq.com/Serval/9e19f3dd-d287-4e42-a471-fce44550f87d/application) ## About Serval AI-native ITSM platform for enterprises that automates help desk, access, onboarding, and workflows through auditable agents that build and run automations. Series B · 50–100 people ## Similar jobs [Accenture](https://nextmove.md/fde/companies/accenture) ### [AI Architect - FDE Associate Director](https://nextmove.md/fde/jobs/d150bad0c0de3100) New York, NY · Milwaukee, WI · +40 more 7w ago $62,800–$218,800 [Campfire](https://nextmove.md/fde/companies/campfire) ### [Accounting Deployment Strategist](https://nextmove.md/fde/jobs/1dd74adc6abbd094) San Francisco, CA On-site 7w ago $130,000–$160,000 [Datadog](https://nextmove.md/fde/companies/datadog) ### [Senior Services Architect](https://nextmove.md/fde/jobs/cd63e3fd3fd01d74) Denver, CO · New York, NY · +1 more Hybrid 4mo ago $154,000–$205,000 [Salesforce](https://nextmove.md/fde/companies/salesforce) ### [Forward Deployed Engineer (FDE) - Data 360](https://nextmove.md/fde/jobs/fbd033c01eb80757) New York, NY · Chicago, IL · +9 more 2mo ago $88,970–$316,750 [Gradial](https://nextmove.md/fde/companies/gradial) ### [Forward Deployed Product Analyst](https://nextmove.md/fde/jobs/a374eba29c9e4ad9) Seattle, WA · New York, NY · +1 more 2w ago $120,000–$135,000 - [Compare mid FDE salary ranges](https://nextmove.md/fde/salary/mid-level) - [Similar jobs in SF Bay Area](https://nextmove.md/fde/jobs?region=sf-bay-area) - [Similar jobs that integrate and configure the product](https://nextmove.md/fde/jobs?role=technical-delivery) Hiring at Serval and want this page changed or removed? 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