> AI agents: this is one page of Nextmove’s FDE site, in Markdown. Nextmove is a job board and free career service for forward deployed engineers (FDEs). Each posting is classified from its text, not its title: the kind of work, how much of it is production code, pre-sales weight, time at customer sites, travel, remote arrangement, level and posted base pay. The site also publishes the aggregates: median pay by level, metro, company and kind of work, and which companies started hiring FDEs each week. Every page under https://nextmove.md/fde is served this way; the index of pages is https://nextmove.md/llms.txt. # Senior Staff Software Engineer-Voice AI Agent Prompting Canonical URL: https://nextmove.md/fde/jobs/58fd89c54573cb0f ServiceNow posts a staff FDE role to build what the customer runs in Santa Clara, CA, at $190,900–$334,100 base, above the senior FDE median of $190,000 across 1,864 postings with pay. Build and ship production voice AI agents with CTI, CCaaS, and telephony integrations. Read from the employer’s posting on November 8, 2026. - [ServiceNow](https://nextmove.md/fde/companies/servicenow) First seen Oct 14, 2026 · open on SmartRecruiters as of Nov 8, 2026 **$190,900–$334,100** *annualized* + equity Santa Clara, CA Full-time Build and ship production voice AI agents with CTI, CCaaS, and telephony integrations. - [See roles that fit me](https://nextmove.md/sign-up?from=%2Ffde%2Fjobs%2F58fd89c54573cb0f&placement=top) - [View posting at ServiceNow](https://jobs.smartrecruiters.com/ServiceNow/744000155618869) Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so. ## At a glance ### Posted base pay $191K–$334K Above the median Midpoint $263K · median $190K This job $191K to $334K. Senior FDE postings, 1,864 postings: the middle 50% of posted pay is $160K to $220K, median $190K. ### The work Builds what the customer runs Balance **Mostly building** Project stages 1. Pre-sales (not covered) 2. Proof of concept (not covered) 3. Implementation 4. Operations - **Coding**: Writes production code - **Builds for**: External customers - **Level**: Senior - **Role**: Individual contributor ### What they ask for Experience - **10+ years** software engineering - **2+ years** deploying contemporary AI solutions at customers Background - **Software engineering** ### Do you meet what the posting states? The posting asks for 2+ years. How many do you have? The posting reads as a senior role. What level are you at now? The job is in Santa Clara, CA. Could you work there? Which of these have you used in production? Answer each one. Nothing is saved or sent. [What postings ask for, by background →](https://nextmove.md/fde/paths) ## Conditions - **Location**: Santa Clara, CA - **Employment type**: Full-time - **Pay**: ## More like this [Anyscale](https://nextmove.md/fde/companies/anyscale) ### [Forward Deployed Engineer - AI/ML Platforms](https://nextmove.md/fde/jobs/ec34a2647dc8d7d6) San Francisco, CA 4mo ago $250,000–$275,000 [OpenAI](https://nextmove.md/fde/companies/openai) ### [Applied AI Engineer, Enterprise - EDU](https://nextmove.md/fde/jobs/4b0baa0ee913def4) New York, NY · San Francisco, CA Remote New · Yesterday $251,000–$278,000 [Handshake (AI training)](https://nextmove.md/fde/companies/handshake-ai-training) ### [Senior Forward Deployed Engineer, Enterprise AI](https://nextmove.md/fde/jobs/c364266bec560fc4) San Francisco, CA · New York, NY On-site 7w ago $220,000–$300,000 - [Other jobs at ServiceNow (11)](https://nextmove.md/fde/companies/servicenow) ## What you’ll do - Design autonomous call workflows with human handoffs, retries, escalation, and confirmation controls. - Author, version, and evaluate agent instructions, prompts, guardrails, and tool descriptions. - Build automated evaluation, regression, drift-detection, and adversarial testing for live voice behavior. - Deploy forward with customers and own live-call quality, safety, reliability, and observability. ## What you’ll bring - 10+ years of software engineering experience, including 2+ years deploying contemporary AI solutions at customers. - Demonstrated experience shipping and operating production voice applications and AI-native voice agent features. - Hands-on expertise in telephony, speech recognition and synthesis, streaming audio, barge-in, and turn-taking. - Experience with agent orchestration, tool/function calling, grounding, structured outputs, and autonomous workflows. ## About ServiceNow Enterprise AI workflow platform connecting people, systems, data, and agents so large organizations can automate IT, employee, customer, security, and industry operations. Public · 5000+ people [View posting at ServiceNow](https://jobs.smartrecruiters.com/ServiceNow/744000155618869) ## Similar jobs [NVIDIA](https://nextmove.md/fde/companies/nvidia) ### [ML Ops DSX Senior Engineer](https://nextmove.md/fde/jobs/76728b0c4db2d623) Santa Clara, CA · Seattle, WA · US remote Remote 10d ago $184,000–$356,500 [Analog Devices](https://nextmove.md/fde/companies/analog-devices) ### [Forward Deployed Engineer](https://nextmove.md/fde/jobs/45fca47921975204) San Jose, CA · Boston, MA 2mo ago $230,000–$316,250 [Wafer](https://nextmove.md/fde/companies/wafer) ### [Member of Technical Staff](https://nextmove.md/fde/jobs/7cacb3e166260f2d) San Francisco, CA On-site 3mo ago $250,000–$250,000 [ChipAgents](https://nextmove.md/fde/companies/chipagents) ### [Software Engineer, ML for EDA](https://nextmove.md/fde/jobs/5b4582d6cf8deb16) San Jose, CA On-site New · 4d ago $150,000–$350,000 [Snorkel AI](https://nextmove.md/fde/companies/snorkel-ai) ### [Senior/Staff Forward Deployed Engineer - Computer Use Agents](https://nextmove.md/fde/jobs/a1a38531f7571d5a) New York, NY · San Francisco, CA Hybrid 2mo ago $180,000–$320,000 - [Compare senior FDE salary ranges](https://nextmove.md/fde/salary/senior) - [Similar jobs in SF Bay Area](https://nextmove.md/fde/jobs?region=sf-bay-area) - [Similar jobs that build what the customer runs](https://nextmove.md/fde/jobs?role=builds-for-customers) Hiring at ServiceNow and want this page changed or removed? 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