> AI agents: this is one page of Nextmove’s FDE site, in Markdown. Nextmove is a job board and free career service for forward deployed engineers (FDEs). Each posting is classified from its text, not its title: the kind of work, how much of it is production code, pre-sales weight, time at customer sites, travel, remote arrangement, level and posted base pay. The site also publishes the aggregates: median pay by level, metro, company and kind of work, and which companies started hiring FDEs each week. Every page under https://nextmove.md/fde is served this way; the index of pages is https://nextmove.md/llms.txt. # Director, Forward Deployed Engineering & AI GTM Lead Canonical URL: https://nextmove.md/fde/jobs/3425d82dd78fb925 Aircall posts a director FDE role to lead deployment teams in New York, NY with no pay posted. Leads the technical delivery, go-to-market execution, and organizational adoption of Aircall’s AI Communication Agent across customer deployments. Read from the employer’s posting on November 8, 2026. - [Aircall](https://nextmove.md/fde/companies/aircall) Posted Mar 5, 2026 by Aircall · open on Lever as of Nov 8, 2026 Pay not posted New York, NY Hybrid Full-time Leads the technical delivery, go-to-market execution, and organizational adoption of Aircall’s AI Communication Agent across customer deployments. - [See roles that fit me](https://nextmove.md/sign-up?from=%2Ffde%2Fjobs%2F3425d82dd78fb925&placement=top) - [View posting at Aircall](https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7/apply) Free. Upload your resume once, see why each FDE role fits, and get introduced only when you say so. ## At a glance ### Posted base pay Not posted Staff+ FDE postings, 388 postings: the middle 50% of posted pay is $197K to $262K, median $225K. ### The work Leads the deployment team Balance **Mixed** Project stages 1. Pre-sales 2. Proof of concept (not covered) 3. Implementation 4. Operations (not covered) - **Coding**: Configuration only - **Builds for**: Both - **Level**: Staff+ - **Role**: People manager ### What they ask for Experience - **7+ years** technical sales, solutions engineering, forward-deployed engineering, or professional services roles Background - **Solutions and customer engineering** - **Forward deployed engineering** ### Do you meet what the posting states? The posting asks for 7+ years. How many do you have? The posting reads as a staff-level role. What level are you at now? The job is in New York, NY. Could you work there? Which of these have you used in production? Answer each one. Nothing is saved or sent. [What postings ask for, by background →](https://nextmove.md/fde/paths) ## Conditions - **Location**: New York, NY - **Work arrangement**: Hybrid - **Remote work restrictions**: New York Office - **Employment type**: Full-time ## More like this [Aircall](https://nextmove.md/fde/companies/aircall) ### [Director, Forward Deployed Engineering & AI GTM Lead](https://nextmove.md/fde/jobs/d92ae048381b8be0) Seattle, WA Hybrid 10mo ago Pay not posted [Aircall](https://nextmove.md/fde/companies/aircall) ### [Director, Forward Deployed Engineering & AI GTM Lead](https://nextmove.md/fde/jobs/3f395804dbea806e) San Francisco, CA Hybrid 8mo ago Pay not posted [Regal](https://nextmove.md/fde/companies/regal) ### [Director, Forward Deployed Engineering](https://nextmove.md/fde/jobs/76ebd2551738d22f) New York, NY Hybrid 5mo ago Pay not posted - [Other jobs at Aircall (10)](https://nextmove.md/fde/companies/aircall) ## The job description from Aircall Posted by Aircall on Mar 5, 2026 Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We’re redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We’ve built a product customers love and a business that’s scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you’ll join a company in motion. We’re ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. **How we work at Aircall: **We’re customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you’ll feel at home here. ### About the Role The Director, Forward Deployed Engineering & AI GTM Lead owns the technical execution, go-to-market effectiveness, and organizational adoption of **Aircall’s AI Communication Agent**. This role leads and scales the Forward Deployed Engineering (FDE) team while remaining closely engaged in customer-facing work to ensure consistency, quality, and impact across all deployments. Operating at the intersection of Applied AI, technical delivery, and go-to-market execution, this leader works across Sales, Account Management, Product, Engineering, Marketing, and Support to ensure AVA is successfully positioned, implemented, and scaled. The role plays a critical part in shaping how Aircall brings AI to market - translating field execution into repeatable models, and customer learnings into product and GTM evolution. ### Key Responsibilities: - Lead, coach, and grow the Forward Deployed Engineering team from **3 FDEs today to 7–8 by H1 ‘26**, setting clear standards for technical excellence, execution rigor, and customer impact. - Stay closely involved in active customer engagements and strategic initiatives, providing technical guidance, solution direction, and senior-level support where needed. - Drive strong AI Agents go-to-market execution by embedding disciplined operating practices across the team, including pipeline hygiene, forecasting accuracy, and effective collaboration with Sales, AM, SE, Partners, and CEs. - Pilot the team using data-backed operating models, defining and tracking clear input and output KPIs to assess performance, drive accountability, and accelerate AI Agent adoption (e.g., activity metrics, time-to-value, deployment quality, usage and revenue impact). - Maintain deep technical credibility by staying close to the product and real-world use cases — comfortable coding in at least one language and highly fluent with APIs, integrations, and modern system architectures. - Guide the design and delivery of scalable AI Agent deployments, including integrations with CRMs, help desks, and System-of-Truth platforms. - Build and evolve playbooks, reference architectures, and deployment frameworks that enable repeatable, high-quality execution as the team scales. - Lead cross-functional programs focused on AI Agents success, coordinating efforts across Product, Engineering, Marketing, Support, and GTM teams. - Represent field execution and customer needs in close partnership with Product and Engineering, influencing roadmap priorities and delivery decisions. - Drive internal enablement and upskilling across GTM teams, ensuring Aircall Voice Agent is clearly understood, well-positioned, and effectively adopted. ### Qualifications: - **7+ years of experience** in technical sales, solutions engineering, forward-deployed engineering, or professional services roles, with prior people-management experience strongly preferred. - Strong entrepreneurial mindset, as this is a startup within a startup (even better if former founder) - Strong technical foundation, including hands-on experience with APIs, integrations, and data-driven systems; ability to code in at least one language (e.g., Python or JavaScript). - Demonstrated ability to lead execution in complex, cross-functional environments while staying close to the field. - Experience working within overlay or specialist GTM models, with strong understanding of sales cycles, forecasting, and execution best practices. - Proven ability to build scalable playbooks and operating models that move teams beyond ad hoc delivery. - Excellent communication and stakeholder management skills, translating between technical and business audiences. - Strong interest in AI and applied automation; prior experience in AI, conversational AI, or adjacent domains is a significant plus. - Experience with CRMs, help desks, and System-of-Truth architectures is highly desirable. ### What Success Looks Like - Agents are consistently deployed with high quality and clear business impact across customers. - The FDE team scales effectively with shared standards, reusable frameworks, and predictable execution. - Go-to-market execution for Agents is disciplined, data-driven, and improving quarter over quarter. - Cross-functional teams operate with strong alignment around AI Agents' priorities, launches, and roadmap decisions. - Field learnings continuously inform product evolution and GTM strategy, strengthening Aircall’s leadership in applied AI. ### Why join us? 🚀 Key moment to join Aircall in terms of growth and opportunities 💆♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💵 Competitive salary package & benefits 🏨 Medical, dental, and vision insurance is 100% covered 📈 401k plan with company matching! ✈️ Unlimited PTO — take the time you need to come to work feeling great! ⭐️ Wellness, commuter, and childcare reimbursements 💚 Generous parental leave policy DE&I Statement: At Aircall, we believe diversity, equity and inclusion – irrespective of origins, identity, background and orientations – are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here. [View posting at Aircall](https://jobs.lever.co/aircall/af40e77c-554a-436b-b6cb-bf1eca20c9d7/apply) ## Similar jobs [Stripe](https://nextmove.md/fde/companies/stripe) ### [Engineering Manager, Forward Deployed (Privy)](https://nextmove.md/fde/jobs/43fada52a5ce0259) New York, NY 5mo ago $236,000–$354,000 [OpenAI](https://nextmove.md/fde/companies/openai) ### [Forward Deployed Engineering Manager, Financial Services](https://nextmove.md/fde/jobs/1da2d6eeed3a8943) New York, NY Hybrid New · 3d ago $302,000–$385,000 [Profound](https://nextmove.md/fde/companies/profound) ### [Manager, Forward Deployed Marketing Engineers](https://nextmove.md/fde/jobs/5f8b796da97a1250) New York, NY · San Francisco, CA On-site 4w ago $183,000–$190,500 [Taktile](https://nextmove.md/fde/companies/taktile) ### [Director of Forward Deployed Engineering, NORAM](https://nextmove.md/fde/jobs/98b85fdb54aa5074) New York, NY Hybrid 7w ago $300,000–$360,000 [Thomson Reuters](https://nextmove.md/fde/companies/thomson-reuters) ### [Senior Manager, Forward Deployed Engineering – Tax & Audit](https://nextmove.md/fde/jobs/d9f81e00f9c3d172) Brooklyn, NY · New York, NY · +4 more Hybrid New · 6d ago $118,400–$253,000 - [Compare staff+ FDE salary ranges](https://nextmove.md/fde/salary/staff) - [Similar jobs in New York metro](https://nextmove.md/fde/jobs?region=nyc-metro) - [Similar jobs that lead deployment teams](https://nextmove.md/fde/jobs?role=leadership) Hiring at Aircall and want this page changed or removed? 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